Tickets
Every open ticket, by stage.
New3
TCK-5012
High
Checkout fails with a card error the bank cannot see
Aisha Bello at Atlas Freight
PPPriya Patel
TCK-5019
Normal
Push notifications stopped after the 4.2 release
Ryan Mercer at Orbit Software
DRDiego Ramos
TCK-5024
High
App signs staff out mid-shift on iOS 19
Hana Kim at Meridian Retail
SQSana Qureshi
Needs Reply4
TCK-5031
High
Offline orders never sync once the phone reconnects
Marcus Hale at Apex Manufacturing
DRDiego Ramos
TCK-5003
Low
Weekly digest email arrives with an empty ticket list
Priya Raman at Brightwave Media
SQSana Qureshi
TCK-4988
Normal
Bulk import maps the wrong column to customer email
Tom Whitfield at Cedar & Co
DRDiego Ramos
TCK-4995
High
Invoice total still wrong after the plan downgrade
David Okafor at Vertex Health
PPPriya Patel
Escalated3
TCK-4966
High
Webhook retries stop after the first 5xx from our endpoint
Carla Ferreira at Quanta Devices
JRJamal Reid
TCK-4960
Urgent
Data export has failed on three consecutive nightly runs
Elena Sokolova at Cobalt Logistics
JRJamal Reid
TCK-4971
High
Search omits projects migrated in the last 24 hours
Ben Travers at Ridgeline Energy
SQSana Qureshi
Waiting Customer3
TCK-5038
Normal
Barcode scanner opens the camera but never reads a code
Hana Kim at Meridian Retail
JRJamal Reid
TCK-4937
Normal
Confirm the maintenance window before we rotate the API key
Elena Sokolova at Cobalt Logistics
SQSana Qureshi
TCK-4944
Low
Approve the temporary allowlist for the partner sandbox
Carla Ferreira at Quanta Devices
OHOmar Haddad
SLA Risk3
TCK-4979
Urgent
Refund still not visible three days after approval
David Okafor at Vertex Health
PPPriya Patel
TCK-4972
Urgent
Admins locked out after the enforced SSO change
Aisha Bello at Atlas Freight
JRJamal Reid
TCK-4976
High
First response missed on a Business Critical account
Sofia Marchetti at Summit Financial
OHOmar Haddad
Resolved2
TCK-4870
Normal
Seat count was wrong after the workspace merge
Ben Travers at Ridgeline Energy
PPPriya Patel
TCK-4881
Low
Password reset email landed in the spam folder
Tom Whitfield at Cedar & Co
DRDiego Ramos