Pulse

Desk name, domains, branding and regional defaults.

General Settings

How this help desk answers your customers.

Help desk name

Shown on the customer portal and in every outgoing email.

Support portal URLRequired

Where customers go to open and track their tickets.

https://

First day of week

Sets the reporting week and the business-hours calendar SLAs count against.

Allowed email domains

Only customers writing from these domains can open a ticket.

atlasfreight.comorbitsoftware.devmeridianretail.com

Brand color

Upgrade to Pro

Colours the customer portal, the chat widget and email headers.

Region & language

Where ticket data is stored, and the language the portal answers in.

Date display format

How ticket timestamps and SLA due dates are written.

Agent workspace

How the ticket view behaves for every agent on this desk.

Enable keyboard shortcuts.

Reply, assign and resolve a ticket without the mouse.

Spell-check replies.

Flag spelling mistakes before a reply reaches a customer.

Compact ticket list.

Fit more tickets on screen during a busy queue.

Append agent signature.

Add the agent's name and title to every outgoing reply.

Search